Williams Mullen Named a BTI Client Experience Innovator in BTI Legal Innovation and Technology Outlook 2019

Williams Mullen is pleased to announce that the firm has been named a BTI Client Experience Innovator in BTI Consulting’s inaugural BTI Legal Innovation and Technology Outlook 2019: Clients Rank Their Needs and Law Firm Performance report. Williams Mullen was one of 44 percent of firms seen as a BTI Client Experience Innovator, which recognizes firms “making strategic changes in client service to deliver a world-class client experience.”

Williams Mullen’s commitment to providing a consistently excellent client experience is based on four principles: responsiveness, communication, fairness and understanding our clients’ businesses. To learn more, click here.

BTI Consulting conducted more than 359 in-depth telephone interviews between Feb. 20, 2017, and July 8, 2018, to compile the report. For more information on the BTI Legal Innovation and Technology Outlook 2019: Clients Rank Their Needs and Law Firm Performance report, click here.

In addition to this report, Williams Mullen has also been recognized as a member of BTI Consulting’s Client Service A-Team each of the past two years. The report annually “recognizes law firms with the A-Team distinction for “delivering the absolute best levels of client service on a consistent basis.” For more, click here.